Artificial intelligence (AI) is rapidly transforming almost every element of how we live our lives, and our professional lives are no exception.
Even those of us who don’t work for technology firms (though as every company strives to become a tech company, that will become a smaller percentage of the population) will soon notice AI-enabled machines in our daily lives.
AI technology will increasingly play a role in how we are recruited and onboarded, as well as how we go about on-the-job training, personal development, and eventually passing on our skills and experience to those who follow in our footsteps.
Here’s an overview of some of the benefits, examples, roles and adoption of artificial intelligence in the workplace which is likely to be increasingly embraced by others looking to profit from the arrival of smart machines.
Related: Best AI Recruiting Software To Make Hiring Smart and Effective
Benefits Of Artificial Intelligence In The Workplace
Increased Productivity
Artificial intelligence is being used by businesses to boost staff productivity.
One of the advantages of AI for business is that it automates repetitive operations across a company, freeing up staff to focus on innovative solutions, difficult problem solving, and high-impact work.
Chatbots are one example.
For teams who have daily, direct interactions with consumers and rely on rapid, accurate, and responsive customer care, AI-operated chatbots have become a must.
Chatbots have drastically decreased the manual time required to execute these jobs, from gathering information to commencing the process of reporting client complaints.
It has also improved the client experience in general. Reducing administrative activities will also aid in reducing human error in your customer service operations.
Chatbots are becoming better at natural-sounding interactions every day, despite the fact that they still don’t have the human touch.
Chatbots won’t totally replace customer service, but they can assist customer service agents to do their jobs better by automating repetitive activities.
There are currently AI technologies that employ behavioral science to assist customer care representatives in providing better service.
As a result, people will be more productive and satisfied at work, and the company will be more profitable.
Turn Complex Data Into Digestible Insights
Without data, it’s hard to run a successful firm. Much if you do get it, finding someone to read all of that data and deliver useful insights is even more difficult. In today’s market, good data scientists are nearly impossible to come by.
However, one of the advantages of AI is that it can assist businesses in deciphering their data and gaining valuable insights without the need for a data scientist on staff.
Without data, it’s hard to run a successful firm. Much if you do get it, finding someone to read all of that data and deliver useful insights is even more difficult. In today’s market, good data scientists are nearly impossible to come by.
However, one of the advantages of AI is that it can assist businesses in deciphering their data and gaining valuable insights without the need for a data scientist on staff.
I applications that provide big data insights can:
- Identify important changes in patterns
- Isolate trends
- Create detailed reports that can help companies see if they are on the right track
- Perform deep-content analysis and do evidence-based reasoning
- Uncover any changes in the customer’s behavior that might affect the business’s bottom line
- Predict what key business metrics the company needs to track to optimize performance
Artificial intelligence has made it possible to gain insights from data, which formerly required a lot of time and manual work.
Employees’ potential is unlocked, and it may be leveraged to improve customer service and make better company decisions.
A bank that uses AI to recommend financial goods is one example. The advice is based on an AI analysis of available finances, current market conditions, and client decisions in the past.
AI Increases Data And Information Security
“Catch Me If You Can,” starring Leonardo DiCap
rio, is a film in which he portrays Frank Abagnale, a con artist who defrauded people out of millions of dollars.
But Abagnale eventually turned his life around, confessing his wrongdoings, serving a brief jail sentence, and eventually joining the FBI to assist in the capture of other con artists.
Abagnale subsequently founded his own security firm and has worked as a security consultant for over 30 years.
“What I did was almost 50 years ago, and it’s approximately 4,000 times simpler to scam people today than it was when I did it,” he remarked at his Google talk.
Data security breaches are exposing a significant quantity of personal information, and the majority of the time, the firm responsible is unaware of the breach.
However, artificial intelligence (AI) has the potential to change this.
“53 percent of frontline workers use messaging applications such as Facebook Messenger or WhatsApp up to six times a day for work-related reasons,” according to a Chrome report. However, if provided approved internal communication methods, 68 percent of them stated they would cease.”
Using WhatsApp for commercial reasons, an app that ranks last in terms of privacy protection is incredibly risky because it’s a security breach waiting to happen.
- Fully-monitored user controls
- Best-in-class 256-bit TLS encryption
- GDPR compliance
Related: Applications of Artificial Intelligence
Examples of Artificial Intelligence in the workplace
1. Chatbots make a great sidekick for customers and employees
Chatbots are quickly gaining traction in the current digital workplace due to their capacity to decipher spoken and written communications utilizing natural-language processing.
Chatbots improve client engagement, reduce mistake rates, and allow employees to respond more quickly.
Many businesses now utilize this type of AI in the workplace to improve customer service, but it may eventually become a necessary tool for their employees as well.
Employees can use chatbots to manage reminders, prioritize action items, and seek assistance with simple IT activities like submitting service requests or resetting passwords.
They can also be utilized to assist employees in scheduling meetings based on their individual requirements and preferences.
Chatbots are a terrific addition to the tech-assisted workplace in this sense.
They’re a terrific example of how AI is being applied in the workplace to offer a tech-assisted experience.
2. AI-powered augmented reality
Augmented reality (AR) bridges the gap between the virtual and physical worlds by enhancing interactions with digital content.
AR overlays text, icons, and images on the user’s vision, giving them access to the information they need to complete a task effectively.
Employees may, for example, be in a virtual meeting while zooming in on a floor plan that shows in front of them. They could type on a virtual keyboard instead of carrying a laptop around.
Augmented reality becomes even more potent when paired with AI in the workplace. According to Stefano Corazza, head of AR at Google, artificial intelligence could add another layer to AR, allowing designers to create more personalized augmented reality experiences based on data about users’ preferences.
Artificial intelligence might “learn” how employees use augmented reality to collaborate in virtual meetings, tailoring the experience to their preferences.
By giving a realistic, real-time visual experience, the combination of AI and AR could also improve workplace training.
3. More responsive, energy-efficient buildings
According to the US Department of Energy, commercial buildings squander up to 30% of the energy they consume.
Many building owners have energy management programs or systems in place to track usage, but the advice they give is frequently based on historical data rather than real-time information.
Energy management platforms are becoming smarter as a result of IoT sensors and AI.
For example, AI could assist building owners in predicting peak energy demand. It can detect variations in temperature and humidity as a result of factors such as weather and office density, making the environment more comfortable for everyone.
Artificial intelligence (AI) in the workplace can also improve operational efficiency. Many businesses are looking for new and innovative ways to use artificial intelligence (AI) in the workplace to automate building operations and generate reports and alerts.
These technologies, dubbed AIOps, open the path for improved operations as well as all associated and subsequent procedures.
Companies can attain the levels of agility and scalability required to stay up in today’s fast-paced, ever-changing workplace because they leverage both historic and real-time operational intelligence.
The Roles of Artificial Intelligence in the Workplace
Since the beginning of science fiction, there has been a concern about artificial intelligence replacing or infringing on humankind.
AI, on the other hand, is no longer a work of fiction, but rather an active and vital element of our working environment.
Of course, AI and its continuous progress and integration in the workplace will alter how businesses operate, but it will never be the menace that many people fear.
AI will enable and improve the modern workforce, allowing people to perform more efficiently than ever before if it is applied wisely.
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Will AI Lead To Lost Of Jobs?
There are a few jobs that require talents that may be mechanized in the future. Data entry operators, translators, and customer service centers are just a few examples of these jobs.
The day-to-day responsibilities of these positions consume a significant quantity of personnel and salary resources.
Businesses frequently believe that the investment in time, effort, and money is not always justified. This is where automation aided by AI can step in and take things into its own hands.
The majority of simple and repetitive tasks do not necessitate AI analysis. Simple robotic process automation tools can complete most tasks successfully and at a faster rate than humans.
Businesses can dramatically improve their speed, accuracy, and savings by incorporating AI and cognitive computing into these contexts.
While AI has numerous potential business uses and limitations that are still being found, simple, routine, and uncomplicated operations like payroll administration or vendor invoicing are all very achievable with today’s AI technology.
What Should Employees Do?
What should employees do now that artificial intelligence is progressively replacing human involvement in everyday tasks in the workplace? Employees in these fields should begin exploring new opportunities and honing their skills right away.
As employees learn how to use AI as a facilitator, they will be presented with a plethora of fascinating opportunities.
Employees have more time and energy for strategic thinking and creative execution now that AI is handling everyday jobs.
This is not only a good strategy to combat the perceived threat of artificial intelligence in the workplace, but it also allows individuals to advance faster in their careers and find more meaning in their jobs.
How Can We Co-Exist?
Understanding how artificial intelligence may make our jobs easier is the key to successfully using technology in the workplace.
Finding an empty parking place, planning events, sending out invitations, booking meeting rooms, procuring supplies, taking minutes, and many more tasks can be automated by AI.
While none of these activities require much thinking, effort, or time on their own, they can add up to hours of lost productivity for employees.
With AI assisting with routine workplace chores, productivity and creativity will always rise. In domains like medical diagnostics, however, there is an unsaid genuine value of artificial intelligence and human partnership.
Medical leaders all over the world are using cognitive tools like IBM Watson to pinpoint the causes and treatments for deadly diseases.
A person could spend months or even years going through enormous data records, whereas a machine can do it in seconds. Medical advancements could be years ahead of plan as a result of the improved organization and speed.
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Adopting AI in the workplace
While it may have felt like a long way off in the past, the innovative use of AI in the workplace is already beginning.
Although some executives and staff are still hesitant to adopt these new technologies, an open discussion can help alleviate the majority of their concerns.
But where do you start? Demonstrating the practical applications of artificial intelligence and discussing how it may help them remove friction from their job is an excellent place to begin.
Companies and their employees can spend more time and energy on strategic priorities like improving customer experience, increasing employee engagement, and solving challenging business problems by implementing AI in the workplace.
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